Hi There,

We have been hard at work implementing the feedback you have given us to improve your website experience. Here are some of the most recent updates we have made to both the website and the Gondola platform.

🚨 New Feature: Export Your Lead Data in CSV 🚨

What it is: Every time a customer submits an inquiry or contact form, the Gondola platform automatically stores their data in your account for your reference. It stores their name, email address, phone number, submission type, associated product, and message. This data is incredibly useful for you as a business owner to run different types of campaigns, including, but not limited to: retargeting, up-sell, cross-sell, email, newsletter, and much more. Until this point, the only way to access that lead data was individually through your Gondola account. Now, you can download the data in a CSV file format.

Why it matters: This functionality unlocks unlimited potential for your business. You can now run all of the campaign types stated above with much lower friction and barriers. If done correctly, a good portion of your annual revenue can come from these campaigns!

How it works: Simply login to your Gondola account, click the Leads button on the left side navigation panel, and click “Export Data”. You can then choose which fields to export and a date range to specify which leads to include/exclude in the file. When you click “Confirm” a CSV file will be saved to your device. You can also view this How To Article for further instruction:

🚀Platform and Website Updates 🚀

1. Improved Review Visibility on your Home Page
You are all incredible operators, and your customers know it! That is why you all have so many positive reviews on all of your online channels. We are continually finding ways to improve your customers’ experience when they visit your websites. One way to do this is to better showcase your past customers’ experiences with you. To do this, we overhauled the “reviews” section of the home page with the following improvements:

• Moved the whole section right to the top of the home page below the Hero image.
• Included an aggregate view of the average rating, a descriptor, and the number of reviews.
• If the review is associated with a particular product, that product will be hyperlinked in the review.
• Create a small Call To Action at the bottom of the home page with the same aggregate stats stated above.

2. Fixed the Tour Duration Range Setting
The Tour Duration field can now be set as a range for your customers. This increases the customizability of your tours and products as many of you run tours and rentals without specific set times. Visit this help article to learn how to update your tour and product information:

3. New “Delisted” Status Option for Products
For each of your products, you can now update the status of the product to “Delisted”. Here are all of the status options and how they impact your products:

• Active: This product page is visible on your home page and website and accessible for customers.

• Active - Hidden: This product page is not visible on your home page or website but is still accessible for customers if they have the direct URL.

• Delisted: This product is not visible on your home page or website and is not accessible for your customers at all. It is saved in the Gondola servers and accessible by you through your Gondola account.

We love hearing from you! Do you have a feature or improvement you’d love to see come to life? Make sure to note it in our feature request portal here: 

Regards,
The Gondola Team